Granting Account Access
Granting Account Access If there’s someone else in your business that you would like to grant permission to discuss the...
Payments
Making Payments Set-up Direct Debit/Reinstate Direct Debit You can set up a new Direct Debit or restart a cancelled Direct...
Who should I contact?
Direct your enquiry to the right person For general equiries, billing queries and questions about mobile devices, please contact your...
How long does it take for my Direct Debit to be set up?
Set up your Direct Debit using My Account If you are wishing to set up a Direct Debit, you can...
When is the direct debit taken from my account?
Direct debit date information Your direct debit will be taken around 14 days after your invoice date, which is stated...
Changing direct debit collection date
Information about direct debit data changes Unfortunately we are unable to change the date the direct debit comes out of...
Change company details
Name, address and bank detail changes If you have recently changed your company name, address or bank details, please email...
Am I entitled to any compensation if my service is unavailable?
Am I entitled to any compensation if my service is unavailable? Our Terms and Conditions state that our customers are...
How to pay your bill
How to pay your bill Pay by Direct Debit If your payment method is by direct debit, we will automatically...