With a Voice over Internet Protocol (VoIP) system like Daisy Hosted Voice (DHV), you’re no longer tied to your desk all day to answer calls. VoIP systems let you make and receive calls over the internet rather than traditional analogue landlines, so with a reliable internet connection, you can offer an outstanding customer experience whether you’re at your desk, at home, or even on the move.
But convenient and flexible as hybrid working may be, it can also come with a number of new challenges for taking calls including:
- Increased background noises make it harder to appear professional
- Shared networks impact call and meeting quality and can create frustration
- Increased distractions that may affect productivity levels and results
Each of these challenges can cause big disruptions to your workdays and affect your relationships with customers. But the great news is you can take back control all through DHV.
Here are three VoIP tips to optimise your DHV and hybrid working experience:
1. Set up your work smartphone with DHV so you never miss another call
The great thing about DHV is that you aren’t tied to your desk. By connecting your smartphone, you can answer called anywhere, anytime, giving you the opportunity to fully embrace the benefits of hybrid working. It also gives you the chance to move to somewhere quieter or less distracting without interrupting the call. To set up DHV on your smartphone, read our simple guides for iOS and Android.
2. Unify your business communications
Your DHV already does wonders with connecting you to your colleagues and to your customers. But with a Unified Communications tool like DHV’s Collaborate bolt-on, you can offer even more contact channels from chat to video calls. This gives you more options when it comes to talking to your colleagues or responding to customers, helping you to reach them in the way they want to communicate. You can even access a softphone to make remote working easier. Find out more about how Collaborate can elevate your communications here.
3. Upgrade your audio equipment
Bad audio quality or background noises can be distracting, frustrating and even stressful for those trying to do their work. According to studies of audio solution end users, it’s believed that bad audio can even impact customer relationships. Some fear poor sound quality can lead to dissatisfied clients and miscommunication. Therefore to get the most from DHV, we recommend investing in high quality headsets to make every call and meeting a success. For headsets with exceptional audio performance, shop the EPOS ADAPT range on the Daisy Shop now.
Making the most out of your VoIP system will no doubt make hybrid working a breeze. For more VoIP tips and advice, or if you have any questions, get in touch with your Daisy account manager.
If you don’t yet have a VoIP solution and you’re interested in what DHV can offer you, visit our DHV webpage or you can chat to one of our expert team at 03300 534 125 to find out more.