Adding a user on My Account
To add a user profile on the My Account portal, first you will need to log in here. Please note, this will not allow the user to discuss the account if they need to get in touch with us. To find out how to grant permission to do this, click here.
On the homepage, click the silhouette on the right side of the page:
A blue box will appear. Click ‘Manage Logins’:
This will show all users who currently have access to your account. Click ‘Add User’ to create a new log in:
Fill in the details for the new user. Their username will be ‘examplename@accountnumber’. Select the access level – Account Level will give access to all services on the account, whereas CLI Level allows the user to access a specific phone number only. Use the tick boxes to customise which My Account features the user will have access to:
Once the details have been completed, click ‘Add’:
A confirmation message will appear at the top of the screen. The new user will then be sent an email, asking to validate their email address and create a password. You can also remove additional users by clicking ‘Delete’ next to their details: