Redirecting to the Daisy Partner Business site...

Our use of cookies

We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. These optional cookies can be turned on and off below. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our Privacy & Cookies Policy.

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Analytics Cookies

We'd like to set Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our Privacy & Cookies Policy.

Save & Close

Patient Line | Integration Features

Combining clinical information systems with telephony

Our Integration solution works by seamlessly bringing together your telephone system and clinical information systems.

Developed on-site with input from our in-house GP Lead, the solution is designed to be fit-for-purpose and works with all major clinical systems: EmisWeb, SystmOne and Vision. Benefit from fully integrated communications that improve efficiency across the board.

Streamlined service

Each time an incoming call is answered, the convenient Integration dashboard opens to provide you with additional demographic information about your caller and gives you the option to perform a clinical systems search for them. You can also view information about other patients living at the same address, which makes it easier for the person answering the call to identify which person is calling them.

Simplified data management

As patient contact numbers change, update them easily using the ‘Manage New Number’ facility to ensure you always have the latest information to hand. The solution also provides you with important alerts for at-risk, vulnerable and housebound patients as well as clinical information about variables like flu jabs, smoking status and targeted condition reviews.

A feature-rich solution

With Clinical Integration, practices can experience the following functionality and benefits:

  • Enriched patient data
  • Improved caller experience
  • Less time handling calls
  • Increased staff productivity
  • Enhanced practice efficiency
  • Reduced costs

Automated call handling 

Incoming calls

  • Instant caller recognition
  • Discrete on-screen notification
  • Dashboard opens on answer
  • Select caller and automatic selection in clinical system
  • Caller information – bespoke notes and historical data
  • New number capture – optional audit trail and reporting*

Outbound features

  • Click on screen to dial – never misdial*
  • Follow-up SMS if the call is missed*
  • Click to send SMS – create and use standard templates

*essential for telephone triage/consultation

 Contact management 

  • Signposting for call handlers to priority alerts in clinical system during calls
  • Enables reactive and pro-active data cleansing (add/amend patient data)
  • Update patient records to support cost targets
  • Mobile number validation (pro-active annual check)*
  • Storage of all other non-patient contacts (hospitals, pharmacies, suppliers etc.)

Other functionality

  • On-screen extension status
  • Internal instant messaging
  • Improved internal communications
  • Call logs including missed calls

Sample Dashboard below


Why Daisy?

  • A dedicated team of operational staff look after all of our doctors’ surgeries and dental practices. Called the Centre of Excellence for Health, the team has over two decades of experience in the sector.
  • Our 24/7 365 in-house Service Desk is available to support as required.
  • Our solutions are developed on-site, made-to-measure and fit-for-purpose with input from our in-house GP Lead.
  • Our UK-wide, industry-certified Field Engineering team visit sites for survey, installation, maintenance and training.
  • They specialise in healthcare practices and can ensure a seamless transition at the point of changeover to our solution.
  • Rated the number one supplier for the NHS on Practice Index.
Practice Index Approved Supplier Badge
Request a Demo