Understanding your first bill
Help with your first bill Your first bill may be higher than expected, as your services are always billed a...
Reading Your Invoice – Overview Page
Invoice Overview The first page of your invoice summarises your bill. The ‘Calls‘ section lists the types of call made,...
Reading Your Invoice – Telephone Summary
Telephone Summary This page of your invoice shows a breakdown of the calls made by each CLI, in terms of...
Reading Your Invoice – Service Summary
Service Summary This page summarises your cost for each service, such as line rental, broadband, mobile tariffs etc. It will...
Reading Your Invoice – Glossary
Invoice Glossary In this guide, we aim to give an explanation of some of the descriptions that may appear within...
What does this charge on my bill mean?
Identifying Charges on your Invoice There are several charges that could cause your bill to be higher than usual. Here...
Why am I being billed by Daisy?
Why am I being billed by Daisy? If you are an XLN customer or Onebill customer, you may have noticed...
Early termination fees and notice period fees
Early termination fees and notice period fees Leaving Daisy Before the End of the Contract Term If you choose to...
Business Assurance
Business Assurance If you subscribe to Business Assurance, you will not be charged the call out fee if the Openreach...
Free 2 Call
Free 2 Call Our Free 2 Call bundle provides you with unlimited Mobile, Local and National calls, as well as...
Call Tariff Withdrawal
Call Tariff Withdrawal At Daisy, our goal is to provide our customers with the best, most up-to-date services possible. To...
Mobile Travel Plans
Mobile Travel Plans If you are planning to use your mobile phone while roaming abroad, please see below for more...
Understanding your final bill
Help with your final bill If you have decided to leave Daisy you may have had to serve a notice...
Why have I been charged more than one month’s line rental?
Understanding Pro-rata charges If your services have gone live mid-way through a month then you will be charged from the...
Pro-Rata Billing explained
Understanding pro-rata billing Daisy Pro Rata Billing Explained 2019 from Daisy Comms on Vimeo. If you have recently signed up...
Engineer charges
Why Am I Being Charged for an Engineer Visit? There may be a charge if we send out an engineer...
Paper billing charge
Switch to online billing We charge £7.95 to receive a paper bill, but you can turn this off at any...
Installation charges
Installation charges If you have noticed an installation or connection charge on your recent bill, you may be wondering what...
Out of bundle charges
Understand your out of bundle charges Your bill may show charges for out of bundle usage. For line services, these...
Why am I being charged for Fraud Guardian?
Understand our Fraud Guardian charges Fraud Guardian was a free of charge service we offered to all of our customer’s...
Directory enquiries
Free entry into your local Phone Book Your business is entitled to one free directory listing (excludes bold and super...
Why has my bill increased?
Find out why your bill may have changed Daisy may review its pricing, and in line with changing market conditions...